Question 1

How far in advance should I book?

Accepted Answer

Online bookings require at least 12 hours of notice. For pickups sooner than that, contact us on WhatsApp and we will do our best to help.

Question 2

Is the price per person or per vehicle?

Accepted Answer

All prices are per private vehicle, not per person. The price depends on the route and on the vehicle you choose for your group.

Question 3

Which vehicle should I choose?

Accepted Answer

Choose a vehicle with enough seats for everyone, including children and infants, and space for all your suitcases. The search only shows vehicles that fit your group.

Question 4

Do you provide child seats?

Accepted Answer

Yes. You can add baby seats and boosters as extras during checkout so they are ready when you arrive.

Question 5

Can I book a transfer to an address that is not a hotel?

Accepted Answer

Yes. Choose "Other address" in the search form or contact us with the exact location of your villa or apartment.

Question 6

Do you offer tours?

Accepted Answer

Yes. We offer excursions such as Saona Island, Colonial Santo Domingo and Hoyo Azul, with pickup at your hotel.

Question 7

How can I pay?

Accepted Answer

You can pay online with PayPal or with a credit or debit card through PayPal's secure checkout. You do not need a PayPal account to pay by card.

Question 8

Are there any hidden fees?

Accepted Answer

No. The price you see at checkout includes taxes, tolls and waiting time for flight delays.

Question 9

In which currency are prices shown?

Accepted Answer

All prices are in US dollars (USD).

Question 10

Do I need to tip the driver?

Accepted Answer

Tips are not included and are always optional. If you are happy with the service, a tip is appreciated by our drivers.

Question 11

Will I receive a receipt?

Accepted Answer

Yes. After payment you receive a confirmation email with your voucher, which shows the amount paid.

Question 12

How will I find my driver?

Accepted Answer

Your driver waits outside the arrivals area holding a sign with your name. Your confirmation email includes the exact meeting point for your airport.

Question 13

What if my flight is delayed?

Accepted Answer

We monitor your flight in real time and adjust the pickup time automatically. Waiting time for delays is free.

Question 14

How long will my driver wait after landing?

Accepted Answer

Your driver waits while you go through immigration, customs and baggage claim. If you are delayed for any reason, just send us a WhatsApp message.

Question 15

What if I can't find my driver?

Accepted Answer

Write to us on WhatsApp or call our 24/7 number. We will put you in contact with your driver immediately.

Question 16

When will I know who my driver is?

Accepted Answer

We send you your driver's name, phone number and vehicle by email before your pickup.

Question 17

Can I change my pickup time?

Accepted Answer

Yes. You can change the pickup time online from "Manage booking" up to 24 hours before the pickup. For later changes, contact us on WhatsApp.

Question 18

How do I cancel my booking?

Accepted Answer

Go to "Manage booking", enter your booking code and email, and choose "Cancel booking". You will see the refund amount before confirming.

Question 19

Will I get a refund if I cancel?

Accepted Answer

Cancellations made more than 48 hours before pickup receive a full refund. Between 24 and 48 hours we refund 50%. Cancellations less than 24 hours before pickup are not refundable.

Question 20

How long does a refund take?

Accepted Answer

Refunds are issued to your original payment method immediately. Depending on your bank, they can take 5 to 10 business days to appear.

Question 21

What if my flight is cancelled?

Accepted Answer

Contact us as soon as possible on WhatsApp and we will reschedule your transfer at no cost.

Frequently asked questions

Bookings

Payments

Arrival at the airport

Changes and cancellations